Speeches Given

2016

"Clear Complaining in Business Communications", Guest Lecture, John Molson School of Business, Concordia University, Montreal, QC. 

"Complaint Prevention", Mindfulness Centre, Concordia University, Montreal, QC.

"How to be Funny in Creative Non-Fiction or Loosen the F@ck Up", with Christoph Paul at Hippocamp 16 Conference for Creative Non-Fiction Writers, Lancaster, PA, USA.


"The Art of Being Professional.", Cummings Centre for Seniors, Montreal, QC.

"The Art of Complaining Effectively: Friends and Family Edition." Federation CJA Mini-Tune-Up, Gelber Centre,  Montreal, QC.

"The Art of Complaining Effectively" Na'amat Pioneer Women Meeting. Cote St. Luc Aquatic Centre, Montreal, QC.

2015 

"How to deal with complaints in the volunteer setting." Community Volunteer Coordinators Montreal General Hospital. Montreal, QC.


"The Art of Complaining Effectively and How to Assist People in Complaining." Full day seminar for RPCU (Regroupement provincial des comit├ęs des usagers) Laval, QC.

"The Role of the Ombudsman and How to Complain Effectively.” Jewish Chamber of Commerce. Montreal, QC.

"The Art of Complaining Effectively and Standing Up for Your Rights as a Caregiver." Atwater Library. Alzheimer's Cafe for Alzheimer's Society, Montreal, QC.

“How to Fall in Love with Complaints." AQPL-QAAP (Association Quebecoise de professionels en loisir), Vista Retirement Community. Montreal, QC.

"What Caregivers Need to Know About Complaining Effectively." Alzheimer's Group. Montreal, QC.

"What Learning Circles Teach You about Quality," with Stefania Iapaolo. Accreditation Canada Quality Conference.Toronto, ON.

2014

"Lessons Learned from Planetree Implementation: Patient Centred Care in practice", Panelist. Planetree International Conference. Chicago, IL.

"Patient Centred Care: The Cart Experience." Planetree International Conference. Chicago, IL.

"Patient Centred Care and the Art of Resolving Complaints." Patient Centred Care Conference. Keynote address. St. Joseph's Care Group. Thunder Bay, ON.

"Cosmos and Complaining with Amy Fish." Segal Centre Theatre. Montreal, QC.

"Advocacy: Train the Trainers.” Half day workshop. Macaulay Child Development Centre. Toronto, ON.

"Dealing with Difficult People and Difficult Situations.” Full Day Workshop. Distinguished Educator Seminar Series. McGill University. Montreal, QC.

"How to Advocate for Clients in Quebec's Health Care System.” Health Advocacy Volunteers Training Program. Ometz. Montreal, QC.

"The Art of Complaining Effectively.” Chomedey Senior's Club. Chomedey, QC.

"Dealing with Difficult Families." Workshop for front line staff. Equinoxe Nursing Agency. Westmount, QC.

2013

“The Art of Complaining Effectively.” Guest lecture. Shadd Vocational School. Montreal, QC.

"The Art of Complaining Effectively.” Circle of Friends, Cummings Senior Centre. Montreal, QC.

"The Art of Complaining Effectively.” Guest lecture for Para-professional Volunteer Group. Donald Berman Maimonides Centre for Geriatric Care, Montreal, QC.

“The Art of Complaining Effectively." Guest lecture. West Island group. Cummings Senior Centre. Dollard des Ormeaux, QC.

“The Art of Complaining Effectively.” Keynote speech at Opening Meeting. Adath Israel Sisterhood. Montreal, QC.

"The Art of Complaining Effectively". National Council of Jewish Women. Montreal, QC.

"The Art of Complaining Effectively.” Cote St Luc Men's Club. Cote St. Luc, QC.

“The Art of Complaining Effectively." Fabulous and Over 40 Club. Montreal, QC.

"The Art of Complaining Effectively.” Breakfast Club. Montreal, QC.

"The Art of Complaining Effectively.” Hadassah Golda Meir Chapter of Hadassah-WIZO. Montreal, QC.

"The Art of Complaining Effectively.” Herzl Chapter of Hadassah-WIZO. Montreal, QC.

"Dealing with Challenging Situations at Work.” Equinoxe Nursing Agency Front Line Staff. Westmount, QC.

"The Art of Complaining Effectively.” MISSIVES Student Group, Donald Berman Maimonides Centre for Geriatric Care. Montreal, QC.

“The Role of the Ombudsman” MISSIVES Student Group. Jewish Eldercare Centre. Montreal, QC.

"Ethics in Long Term Care." Planetree International Conference. Montreal, QC.

“What Complaints Teach us about Quality" Fredricton Symposium on Aging. Fredricton, NB.

"Stitch and Learn to B*tch.” River City Yarns. Edmonton, AB,

“Stitch and Learn to B*tch.” River City Yarns East. Edmonton, AB

Stitch and Learn to B*tch". Event covered by Global Television. Espace Tricot. Montreal, QC.

“The Art of Complaining Effectively.” Reading. Book Launch at Private Home. Toronto, ON.

“The Art of Complaining Effectively.” Reading. Book Launch. Avmor Gallery. Montreal, QC.


2012
“Kvetching 101.” Hadassah Hannukah Luncheon. Montreal, QC.

"The Role of Quality in Long Term Care.” Keynote address. Opening Meeting. Jewish Eldercare Centre Women’s Auxiliary. Montreal, QC.

"Managing Difficult Families.” Half day workshop for staff. Miriam Home and Services. Quality Inn Hotel. Montreal, QC.

"Delivering Bad News or Telling the Truth Gently.” Staff Training session. Equinoxe Nursing Agency. Westmount, QC.

"How to Deliver Bad News to Your Clients." Management Training Session. Equinoxe Nursing Agency. Westmount, QC.

"The Art of Complaining Effectively." Na'amat Women. Montreal, QC.

"The Art of Complaining Effectively." Keynote address. Opening Meeting.
Donald Berman Maimonides Centre for Geriatric Care. Montreal, QC.

"The Role of the Ombudsman in Quebec and How to Complain Effectively.” Guest Speaker. Concordia University Pensioners Association. Concordia University. Montreal, QC.

"All About Public Speaking." Westmount High School. Westmount, QC.

"The 6 C's of Complaining Effectively." Lakeshore Rotary Club. Dorval, QC.

"How to Complain Effectively." Health Care Businesswomen's Association. Pierrefonds, QC.


2011

Semi-finalist. Toastmaster Regional Humor Competition. Montreal, QC.

"The 6 C's of Complaining Effectively.” Vista Residence. Montreal, QC.

"Lunch N Learn: Telling the Truth Gently.” Bayview Residence. Lakeshore, QC.

"How to Deliver Bad News." Planetree International Conference.Nashville, TN.

"How to Negotiate the System, the Role of the Ombudsman and How to Complain Effectively.” Panel member. Abe Gold Center for Parents of Children with Autism. Montreal, QC.

"How to Complain Effectively." Hadassah. Montreal, QC.

"The 6 C's of Complaining Effectively.” Chevra Kadisha B'nai Jacob Congregation. Montreal, QC.

"The 6 C's of Complaining Effectively.” Lunch N Learn. Federation CJA. Montreal, QC.



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